Online Purchases Returns Policy
If you wish to cancel your order and return it to us, you must let us know within 14 days of receiving your parcel. You will then need to return the order to us, in its original packaging and at your own expense, within 14 days. Once we have received the order back we will issue a full refund including the original delivery charge.
All refunds will be processed within 14 days
Our Returns address is Pendle Village, Hollin Bank, Brierfield, Lancashire, BB9 5NG
You have the legal right to cancel your order within seven working days of receiving the goods under the Distance Selling Regulations. The returning of goods is your responsibility and they must be returned to us in the same condition they were received with the original packaging.
In-store Returns Policy
Goods may be exchanged or returned within 28 days with proof of purchase. For hygiene or safety reasons the following items can only be returned providing they are in their original condition (including the packaging) and have not been worn or opened; hats, hosiery, lingerie, men’s underwear, swimwear, duvets, pillows and mattress & pillow protectors. This does not affect your statutory rights.