PRIVACY POLICY

Privacy Statement
This Privacy Policy sets out the ways in which Pendle Village utilises and safeguards the information provided by visitors to pendlevillage.co.uk.

Information Collection
Pendle Village is committed to ensuring the privacy of all visitors to the website. Information collected will only be used in accordance with this privacy statement. The General Data Protection Regulation 2018 (GDPR) governs the lawful use of your personal information by us.

Data Collection
Anonymous Data Collection:
When visiting our site, we collect anonymous data through cookies, such as user count, page views, and visits within a specified timeframe. This information is not individually traceable.

Personal Information:
Information provided when filling in an online contact form, ordering or requesting swatches is securely stored. This includes your name, address, and contact details.

Use Of Information
Personal data may be used to send triggered emails, personalise marketing, and send special offers by email. Users have the option to unsubscribe at any time.

Information Collected
The following information may be collected:

– Demographics
– Locations
– Number of Page Views
– Landing Page
– Referral Sources
– User-provided data at the time of order placement
– Contact information (phone number, email address)

Collection Methods
We collect information via two methods:
1. Directly Provided Data: Users provide information through actions such as sign-ups, swatch orders, and purchases.

2. System Collected Data: Our system gathers data while users navigate the website, employing cookies and device-related data to enhance the user experience.

Reasons For Information Collection
Information is collected to fulfil orders, enhance website experience, update customers, and deliver targeted ads based on user interests and purchase history.

Data Sharing
Core Service Providers: Personal information is shared with essential service providers for order fulfilment and payment processing.

Third Parties: User information may be shared with third-party partners with user consent for optimized user experience.

Social Sharing and Reviews: Feedback and reviews may be displayed, associating the general location and limited details with user reviews.

Use Of Cookies We use cookies to enhance website usability, including essential, performance, functionality, and third-party cookies. Each serves specific purposes such as remembering user preferences and improving the website experience.

Security
We are committed to securing user information and don’t share customer information with third parties.

Controlling Personal Information: Users have the option to manage their data collection preferences, and we use collected information to improve service provision and provide updates on offers and products.

Storing and Disclosing Data: All data collected from user visits and purchases is securely stored on our servers. Payment information is processed securely by (Stripe) Shopify Payments, and we do not store bank details or card information.

Third-Party Links: Links to third-party websites do not imply our endorsement, and users are encouraged to review the respective privacy policies before sharing personal data.

Access to Information: Users have the right to access their stored information, subject to a nominal fee as allowed by law.

Contact
For any privacy policy-related inquiries, please contact us at the provided contact details.

Pendle Village
Hollin Bank,
Brierfield,
Nelson
BB9 5NG

Last updated 19th April 2024.